Each Ana&Cha piece of jewelry starts with a brass base, a material we love for its flexibility and durability 💛

Our creations are then covered with a 3-micron layer of precious 18-carat gold plating (75‰): a beautiful coating that perfectly protects the brass, makes the jewelry more durable over time, and, above all, hypoallergenic ✨🌿

To complete the finish, we dip each piece in a bath of 24-carat gold, giving it Ana&Cha’s signature luminous sparkle 💫

This expertise allows us to offer a 3-year warranty on the plating of all our jewelry 🛡️

At Ana&Cha, we work exclusively with
genuine natural stones, shaped by nature rather than synthetically made.🌿

Each one is then carefully hand-set into your jewelry,
with all our expertise. Because nature never creates two
identical wonders, every stone has its own color, reflections, and
small imperfections: that’s what makes it unique, just like you. ✨

Your jewelry may therefore differ slightly from the one shown in the photo — that’s
all part of the charm and beauty of Ana&Cha: authentic, unique,
and radiant creations. 💛

Ana&Cha jewelry is plated with 100% recycled gold. All the gold we use comes from recovered material that is melted down and reused—a way for us to give this precious metal a new life. Because at Ana&Cha, beauty also goes hand in hand with responsibility 💛

Find all Ana&Cha jewelry on our website www.ana-cha.com and at our partner retailers. ✨

Your Ana&Cha jewelry isn’t afraid of water! 🌊
It accompanies you every day, whether you’re at the beach, by the pool, or in the shower, while maintaining its golden shine.

After swimming, simply remember to rinse it with clean water and dry it gently to preserve its brilliance.

And because your skin’s well-being matters just as much as style, our jewelry is lead-, cadmium-, and nickel-free, making it hypoallergenic—even for the most sensitive skin. ✨

At Ana&Cha, we distinguish between two types of warranties:

💫 Gold plating warranty

We guarantee 75‰ gold plating (18 karats) for 3 years.

If your jewelry loses its shine or the plating deteriorates abnormally, we will of course take care of everything 💛

🔧 Warranty against manufacturing defects

If your jewelry has a design or manufacturing defect, we will repair or replace it ✨

⚠️ However, damage caused by improper use or lack of care (snagging, chemicals, etc.) is not covered.

To pamper your Ana&Cha jewelry and preserve all its shine, avoid direct contact with perfume, cosmetics, or chemicals. 🌸

When you’re not wearing them, store them in their Ana&Cha box or a small soft pouch.
They’ll stay in even better condition if protected from light and kept separate from one another—that’s the secret to keeping them beautiful for a long time ✨

💍 For rings:

We have a complete measurement guide that helps you find your size in just a few seconds 👉📏

📿 For other jewelry (necklaces, bracelets, earrings…):

Sizes and lengths are indicated in the descriptions of each product ✨📝

❓ If you’re still unsure, our team will be delighted to help 💛

📧 hello@ana-cha.com

📞 07 86 41 90 96

Find all Ana&Cha jewelry on Some of our pieces are incredibly popular (and we can see why 💕)!
But don’t worry: our Ana&Cha workshop regularly restocks them.

To be the first to know when your favorite piece of jewelry is back, sign up for the waiting list directly from the product page.

And why not send us a quick email or WhatsApp message? If possible, we may be able to find a piece in our stock 😉.

💡 A little tip: remember to select your preferred size or color before joining the list.

And to make sure you don’t miss anything, add hello@ana-cha.com to your contacts — sometimes our emails end up in spam. ✨

Discover our complete loyalty program here.

Don’t panic ✨ You haven’t lost your Ana&Cha account! Start by clicking “Forgot password” to reset your password.
If that doesn’t work, email us at hello@ana-cha.com: our team will send you a reactivation email. And if you have any questions about your loyalty points or customer benefits, our customer service team is here to help at the same address 💌

You can modify your delivery address in two situations:

👉 Before placing an order

When you place your first order, the address provided is saved as the default address in your account.

To modify it, go to “My account” > “View my addresses”.

From this section, you can:

✏️ Modify your default address

➕ Add one or more new delivery addresses

👉 After placing an order

If your order has already been confirmed, contact our team as soon as possible so that we can take action before it is shipped:

📧 hello@ana-cha.com

📞 07 86 41 90 96

Don’t panic ✨ It happens to the best of us! Simply click “Forgot password” when logging in, and a password reset email will be sent to the address associated with your account. All you have to do is choose a new password to securely regain access to your Ana&Cha account 💌

For any questions or requests for help regarding your order or account, our team is here to assist you 😊✨

You can contact us:

📧 By email: hello@ana-cha.com

📝 Via the online form (below)

📞 By phone or WhatsApp: 07 86 41 90 96

Our Ana&Cha team will get back to you as soon as possible. ✨

Some points (for example, phone numbers) are awarded manually. Let us know by email at hello@ana-cha.com, and we will manually adjust the points on your account after verification.

We accept Visa, Mastercard, and American Express cards 💳
You can also pay for your purchases securely via Apple Pay or PayPal.

Once your order has been confirmed, unfortunately it is no longer possible to modify it. However, we invite you to contact our customer service team promptly at hello@ana-cha.com or via the contact form available on our website.

Our team will do everything possible to help you before shipment. ✨

Each Ana&Cha piece of jewelry is carefully presented in an Ana&Cha-branded box, accompanied by its matching pouch ✨

The set is then carefully packaged and shipped in a Colissimo box 📦

Ana&Cha ships its jewelry in France, throughout Europe, and to several countries internationally. To view the complete list of destinations and delivery terms, see the section below 💛

Ana&Cha ships to France, Europe, and several countries internationally.

• Metropolitan France:
  Home delivery €5.90 / Pickup point €4.90
  ⏱️ Delivery time: 2 to 3 business days
  💌 Free for purchases of €100 or more
  

•  French overseas departments and territories:
  From €14.90, depending on the destination
  ⏱️ Delivery time: 6 to 31 business days
  

•  Europe:
  From €7.90
  ⏱️ Delivery time: 3 to 8 business days
  

•  International:
  From €14.90
  ⏱️ Delivery time: 4 to 8 business days

💛 Exact rates and delivery times are displayed automatically at checkout, based on your delivery address.

As soon as your order ships, you’ll receive a confirmation email containing your Colissimo tracking number. It will allow you to track every step of your jewelry’s journey in real time ✨

If you have any questions, please don’t hesitate to contact us; our team is here to make sure your package arrives safely! 😊

If one of your Ana&Cha pieces of jewelry is not suitable for you, you may return it within 14 days of receiving your order. The jewelry must be unworn and returned in its original packaging (Ana&Cha box and pouch). ✨

To make a return, download the form available below.

Form

All the steps to follow are listed there.

Once your jewelry has been received and inspected at our workshop, our customer service team will confirm receipt by email ✉️

For more information, see sections 8 and 9 of our General Terms and Conditions of Sale.

We do not offer exchanges. If your jewelry isn’t right for you, you can simply return it for a refund. Once the refund has been issued, you can order the piece of jewelry that suits you best ✨

If your Ana&Cha jewelry was purchased on our website, contact our customer service team at hello@ana-cha.com.
Please specify the nature of the damage and attach a few photos of the jewelry.

Our workshop will review your request on a case-by-case basis and, if a repair is possible, we will provide you with the corresponding price. ✨

However, if your jewelry was purchased from one of our partner retailers, after-sales service must be handled directly by that retailer.

Each point of sale has its own repair and service procedures.

If you encounter any difficulties with a retailer, Ana&Cha cannot be held responsible.
In that case, we recommend contacting a local jeweler, who will be able to offer you a suitable solution. 💛

Are you a professional looking to offer Ana&Cha creations in your store?
We’d love to learn more about your project! ✨

Contact our sales team at: hello@ana-cha.com

Are you already an Ana&Cha retailer and would like to restock?
Contact our team at the following email address and phone number:

📩 hello@ana-cha.com
📞01 70 36 55 61

We’ll be delighted to assist you with your new order. ✨