Frequently Asked Questions

Each Ana&Cha piece of jewelry starts with a brass base, a material we love for its flexibility and strength 💛

Our creations are then coated with a 3-micron layer of precious gold plating (75‰, 18-karat): a beautiful layer that perfectly protects the brass, makes the jewelry more durable, and above all, hypoallergenic ✨🌿

To enhance the overall effect, we immerse each piece in a 24-carat gold bath, which brings that luminous shine so characteristic of Ana&Cha 💫

This expertise allows us to offer a 3-year guarantee on the plating of all our jewelry 🛡️

At Ana&Cha, we work exclusively with
Genuine natural stones, shaped by nature and not synthetic. 🌿

Each one is then meticulously hand-set onto your piece of jewelry.
with all our expertise. Because nature never creates two
identical marvels, each stone possesses its own color, its own reflections and
Its little irregularities: that's what makes it unique, just like you. ✨

Your jewelry may therefore differ slightly from the one shown in the photo — that's
All the charm and beauty of Ana&Cha: authentic, unique creations
and radiant. 💛

Ana&Cha jewelry plating is made from 100% recycled gold. All the gold we use comes from recovered material, melted down and then reused—a way for us to give this precious metal a new life. Because at Ana&Cha, beauty also rhymes with responsibility 💛

Find all Ana&Cha jewelry on our website www.ana-cha.com and at our partner retailers . ✨

Your Ana&Cha jewelry isn't afraid of water! 🌊
They accompany you every day, whether at the sea, the pool or in the shower, while retaining their golden shine.

After swimming, simply rinse them with clean water and dry them gently to prolong their shine.

And because your skin's well-being is just as important as style, our jewelry is lead-free, cadmium-free, nickel-free, and therefore hypoallergenic, even for the most sensitive skin. ✨

At Ana&Cha, we distinguish between two types of guarantee:

💫 The plating guarantee

We guarantee the 75‰ (18 carat) gold plating for 3 years .

If your jewelry loses its shine or the plating deteriorates abnormally, we will of course take care of everything 💛

🔧 Warranty against manufacturing defects

If your jewelry has a defect related to its design or manufacturing, we will repair or replace it ✨

⚠️ However, damage related to misuse or lack of maintenance (snagging, chemicals, etc.) is not covered.

To pamper your Ana&Cha jewelry and preserve its shine, avoid direct contact with perfume, cosmetics, or chemicals. 🌸

When you are not wearing them, store them in their Ana&Cha box or in a small soft pouch.
They'll do even better if they're protected from light and kept separate from each other — that's the secret to keeping them beautiful for a long time ✨

💍 For rings:

We have a comprehensive measurement guide that helps you find your size in seconds 👉📏

📿 For other jewelry (necklaces, bracelets, earrings…):

Sizes and lengths are indicated in each product description ✨📝

❓ If you still have any doubts, our team is happy to help you 💛

📧 hello@ana-cha.com

📞 07 86 41 90 96

Find all Ana&Cha jewelry on [website name]. Some of our pieces are a real hit (and we understand why 💕)!
But don't worry: our Ana&Cha workshop restocks them regularly.

To be the first to know when your favorite piece of jewelry is back in stock, sign up for the waiting list directly from the product page.

And why not send us a quick email or WhatsApp message, if we can, we might be able to find a part in our stock 😉.

💡 Quick tip: remember to select the desired size or color before joining the list.

And to make sure you don't miss anything, add hello@ana-cha.com to your contacts — sometimes our emails end up in spam folders. ✨