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Confidentiality policy & Cookies

 

I. Foreword

Protection of your confidentiality

We are committed to protecting your privacy during your use of the site www.ana-cha.com. All personal data are sent and stored securely with the site’s host in France. We may be required to collect personal data about you and to convey it to our partners. In accordance with the “Information technology and freedoms” law of 6 January 1978 and regulation N°2016/679 as well as the CNIL recommendations, you have a right of access, opposition, rectification, deletion, portability and limitation of the processing of personal data. The website www.ana-cha.com is published by Ana et Cha, BP 93201, 75122 PARIS CEDEX 03.

Data controller

In the capacity of data controller, Ana et Cha undertakes to comply with the provisions of European Regulation N° 2016/679 of 27 April 2016 on the protection of personal data. If you have any questions about how we protect your confidential data, please feel free to send us an e-mail at: hello@ana-cha.com or by postal mail: Ana et Cha, BP 93201, 75122 Paris Cedex 03. For all of our services, the data controller is Ana et Cha. The data protection officer ensures compliance with the applicable regulations and rules. This person can be contacted at the address: hello@ana-cha.com

II. Purposes of the collection of personal data

Here are the details of what information we collect, and for what purposes: we tell you what we do and why we do it.

  1. Personal data transmitted to Ana et Cha:

Your name and contact information

We use this data in order for you to be able to receive your orders. We notably send information to you by e-mail regarding your order, such as a reminder of your shopping cart, order updates, and delivery information from carriers. This data also enables us to send you newsletters by e-mail (always with your prior consent) in order to keep you up-to-date with the brand’s news.

Your date of birth

Indeed, in order to know you better and to offer you jewels that are likely to please you, we study the age of our site’s customers and users.

Your e-mail address

This data enables us to properly fulfil our part of the contract, such as providing information relative to your order or information related to delivery as provided by our carrier. This enables us to send you newsletters in order to keep you up-to-date with the brand’s news. Finally, your e-mail address is used in order to inform you when a product is back in stock, if you had previously asked to be notified of this.

Your bank card information

In order to perform transactions such as a payment or refund, these data are encrypted by our payment providers and processed in accordance with their data processing policies. This information also enables us to detect fraud, so that we can protect you and ourselves against incidents of this type.

Your history of exchanges with us

The information that you communicate to us by telephone, e-mail or on social networks enables us to provide you with assistance in order to fulfil our commitments to you by providing solutions and interacting directly with you. This information on our exchanges ensures the optimal efficiency of our customer service.

Purchase history and saved items

Items purchased or saved in your shopping cart or wishlist enable us to enhance your customer experience by suggesting products that may be of interest to you. Moreover, this information enables us to have a good idea of your tastes in order to offer you products that you will like. Finally, these data ensure that we can execute our part of the contract efficiently (managing returns, withdrawal period).

2. Data related to your browsing on the site (cookies):

What is a cookie?

When browsing on our website, information about your device (computer, tablet, smartphone, etc.), your browser and your Internet service provider may be recorded through files known as “Cookies”. A cookie provides for a follow-up of the browsing or an analysis of the browsing behaviour, and are notably used:

- to measure the patronage of our website, as well as its content (country of residence, language...)

- to save customer account information when you are logged in

- to save the shopping cart

- to personalize the display of the content accessible to you by knowing, for example, the web page visited before arriving on our site

Cookies on the site

Ana & Cha may need to collect your consent for the following types of cookies:

- statistical cookies for audience measurement

- cookies providing for features

- content customisation cookies in order to personalize the display of our products and services based on those previously viewed by you

- personalized advertising cookies to display personalized advertising based on your browsing and profile

- social network sharing cookies only when you actually want to share data via your social networks

After consent, cookies are deposited for a period of 13 months. For more information, we invite you to consult the file on cookies of the French Data Protection Authority (CNIL) at the following address: www.cnil.fr

Your choices regarding cookies

You can change your browser settings at any time so as to accept, configure or reject cookies. We also leave it up to you to customize how cookies are deposited. However, some cookies identified as such are necessary for proper operation of the site, without which we cannot guarantee an optimal customer experience.

III. Data retention duration

Your personal data will not be retained beyond the period strictly necessary for the purposes stated above and in accordance with applicable laws and regulations. In this regard, data used for prospecting purposes may be retained for a maximum of 3 years from the closing of your user account or the last contact. Your personal data are deleted upon the expiry of the retention periods. Archiving means that your data will be anonymized and will no longer be available online, but will be extracted and stored on a stand-alone, secure medium.

IV. Service providers with access to your personal data

Ana & Cha does not share any personal data for commercial purposes with third parties. In order to fulfil the purposes that we have just described to you, access to your personal data is necessary for the various Ana et Cha entities and the third parties that we use in order to provide you with certain services:

- financial institutions

- fraud detection and prevention entities

- technology service providers

- logistics, transportation and delivery service providers

- service providers related to customer service

- marketing and advertising service providers

V. Rights to your personal data

We are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights. To do this, you have only to send us an e-mail at hello@ana-cha.com, with your identity document, while simply indicating the reason for your request and the right that you wish to exercise. You are notably entitled to:

- request access to the data that we have about you

- ask us to rectify the data already in our possession

- ask us to delete your data to the extent that they are no longer necessary for the purpose for which we might have needed to process them

- ask us to withdraw your consent for any purpose

VI. Personal data of a third party

We offer certain features that require the processing of the personal data of a third party that you provide to us, such as when sending a gift card by e-mail or requesting delivery of an order to a third party. In these cases, we undertake not to transfer or sell your personal data to non-partner third parties.

VII. Cookies, tags and tracers

You can change your cookie preferences by means of your browser:

Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Chrome: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en

Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences

Internet Explorer: https://support.microsoft.com/en-gb/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

iOS: https://support.apple.com/en-gb/HT201265